Privacy Policy

1. Introduction

Faithful Build ("Company," "we," "us," or "our") operates the website faithful.build (the "Site") and provides residential remodeling services in Massachusetts. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit our Site or engage our services.

By using our Site or services, you consent to the data practices described in this policy. If you do not agree with our practices, please do not use our Site or provide us with your personal information.

This Privacy Policy applies to information we collect through our website, contact forms, phone calls, emails, and in-person consultations.

2. Information We Collect

2.1 Information You Provide Directly

When you contact us or request our services, we may collect:

• Contact Information: Name, email address, phone number, mailing address
• Property Information: Property address, property type, project location details
• Project Details: Service interests, project scope, timeline preferences, budget range
• Financial Information: Payment details, billing address, invoice information (collected securely for project payments)
• Communication Records: Emails, messages, consultation notes, project correspondence
• Feedback and Reviews: Testimonials, ratings, project reviews (with your permission)

2.2 Information Collected Automatically

When you visit our Site, we automatically collect certain information through cookies and similar technologies:

• Device Information: Browser type, operating system, device type, screen resolution
• Usage Data: Pages viewed, time spent on pages, click patterns, navigation paths
• Location Data: General geographic location based on IP address
• Referral Information: How you found our Site (search engine, direct, referral link)
• Technical Data: IP address, internet service provider, connection speed

2.3 Information from Third Parties

We may receive information about you from third-party sources, such as marketing partners, social media platforms, or public databases, which we may combine with other information we collect about you.

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Service Delivery

• Respond to your inquiries and provide quotes
• Schedule consultations and site visits
• Manage and execute your remodeling project
• Coordinate with subcontractors and suppliers
• Process payments and maintain financial records
• Provide warranty service and follow-up support

3.2 Communication

• Send project updates and progress reports
• Respond to questions and concerns
• Provide important notices about our services
• Send appointment reminders and scheduling confirmations

3.3 Marketing and Improvement

• Send promotional materials and newsletters (with your consent)
• Showcase completed projects in our portfolio (with your permission)
• Analyze website usage to improve user experience
• Conduct market research and business analysis
• Personalize your experience on our Site

3.4 Legal and Safety

• Comply with legal obligations and regulations
• Protect our rights, privacy, safety, or property
• Enforce our Terms and Conditions
• Detect and prevent fraud or illegal activities

4. Cookies and Tracking Technologies

Our Site uses cookies and similar tracking technologies to enhance your browsing experience and analyze site usage.

4.1 Types of Cookies We Use

4.2 Third-Party Analytics

We use the following third-party services that may place cookies on your device:

• Google Analytics: Website traffic analysis and user behavior tracking
• Google Tag Manager: Tag management and event tracking
• Google Maps: Interactive maps for service area and directions
• Social Media Platforms: Share buttons and social integrations

4.3 Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to:

• View what cookies are stored on your device
• Delete all or specific cookies
• Block all or third-party cookies
• Set preferences for certain websites

Please note that disabling cookies may affect the functionality of our Site and your ability to use certain features.

5. Information Sharing and Disclosure

We do not sell your personal information to third parties. We may share your information only in the following circumstances:

5.1 Service Providers

We share information with trusted third parties who assist us in operating our business:

• Subcontractors: Licensed professionals who assist with specific aspects of your project (electrical, plumbing, HVAC)
• Material Suppliers: Vendors who provide materials for your project
• Payment Processors: Secure third-party services for payment handling
• CRM Systems: Customer relationship management tools (Jobber)
• Communication Tools: Email and messaging platforms

These service providers are contractually obligated to use your information only for the purposes of providing services to us and to maintain its confidentiality.

5.2 Legal Requirements

We may disclose your information if required to do so by law or in response to:

• Subpoenas, court orders, or legal processes
• Requests from government or law enforcement agencies
• To protect our legal rights or defend against legal claims
• To investigate potential violations of our Terms

5.3 Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

• Project Records: Maintained indefinitely for warranty support, references, and business records
• Financial Records: Retained as required by tax and accounting regulations (typically 7 years)
• Marketing Contacts: Retained until you request removal or unsubscribe
• Website Analytics: Anonymized data retained for trend analysis

We maintain project records indefinitely to provide ongoing warranty support, serve as references for similar projects, and maintain our business history. This allows us to better serve future clients and respond to any long-term inquiries about completed work.

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for data transmitted through our Site
• Secure payment processing through PCI-compliant providers
• Regular security assessments and updates
• Access controls limiting who can view your information
• Secure storage of physical and digital records

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but commit to promptly addressing any security incidents.

8. Your Privacy Rights

You have certain rights regarding your personal information:

8.1 Access and Portability

You have the right to request a copy of the personal information we hold about you. We will provide this information in a commonly used, machine-readable format upon request.

8.2 Correction

You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.

8.3 Deletion

You may request that we delete your personal information. Please note that we may need to retain certain information for legal, accounting, or warranty purposes. We will inform you if we cannot fulfill a deletion request and explain why.

8.4 Opt-Out of Marketing

You can opt out of receiving marketing communications from us at any time by clicking the "unsubscribe" link in our emails or by contacting us directly. Please note that you may still receive transactional communications related to your project.

8.5 How to Exercise Your Rights

To exercise any of these rights, please contact us at:

We will respond to your request within 30 days. We may need to verify your identity before processing your request.

9. Third-Party Links and Services

Our Site may contain links to third-party websites, services, or applications that are not operated by us. These may include:

• Social media platforms (Facebook, Instagram, LinkedIn)
• Review sites (Google Business, Houzz, Yelp)
• Partner websites and resources
• External payment processors

We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our Site and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe we have collected information about your child, please contact us immediately at contact@faithful.build, and we will take steps to delete such information.

11. Do Not Track Signals

Some browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want to have your online activity tracked. Our Site does not currently respond to DNT signals. However, you can manage your privacy preferences through your browser settings and by opting out of analytics tracking as described in Section 4.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make changes:

• We will update the "Last Updated" date at the top of this policy
• For material changes, we will provide notice on our Site or via email
• Your continued use of our Site after changes constitutes acceptance

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

14. Massachusetts Residents

As a Massachusetts-based business serving Massachusetts residents, we comply with applicable Massachusetts data protection laws, including:

• Massachusetts Data Security Law (201 CMR 17.00)
• Massachusetts Consumer Protection Act (Chapter 93A)
• Applicable industry-specific regulations

We maintain a written information security program (WISP) as required by Massachusetts law to protect your personal information.